Chatbots can have advantages over human agents.Chatbots are 24/7 and they can be programmed to acess varied information and functonality.The chatbot can respond and own accountabilty better than human agents.
The chatbots are differentiated from app as an chat bot as an identity which seperates from its interaction with user.The bot is used inside a chatapp and is more like a human assistant.
Chatbots can be integrated to global chatplatforms like facebook Messenger, Slack, sms, etc. Chatbots are used in many areas like banking, hospitality, retail, healthcare, fashion and lifesciences.